December 21, 2021
Following the success of our first resident’s event, a Christmas street party at Silkash, we are excited to officially launch NeighbourHub, a dedicated customer experience platform for our residents.
What is NeighbourHub?
NeighbourHub is a one stop shop for all things relating to your new home and community.
As part of NeighbourHub, homeowners have access to an online homeowner portal, powered by Clixifix®. Through the portal you can communicate seamlessly with the NeighbourHub team, raise any queries, as well as store any documents relating to your home.
NeighbourHub is overseen by Dan, our customer experience manager. From your first appointment to completion, move-in day and beyond, Dan and the NeighbourHub team ensure you have everything you need at your fingertips.
When and where can residents use the homeowner portal?
As soon as you pick up the keys, the online portal is available on phone, tablet or computer whenever you need it, no matter what time of day. You will get regular emails with updates that invite you to log into the portal when something changes.
Even when a community’s build is complete and the Huddle is closed, the platform will still exist to tie the community together, ensuring our neighbourhoods stay connected long into the future.
What are the benefits of the portal?
Through it you can communicate easily with our team, share any feedback and manage any warranty queries, giving you peace of mind and regular updates.
The NeighbourHub team will also be sharing important announcements, upcoming events or local news, helping you to get to know your neighbours and the local area.
Finally, the homeowner portal allows us to store all your important documents electronically, not only keeping them secure, but also minimising paper waste
Doing things differently
At Northstone we do things differently. From our homes to our people, we are committed to providing our customers with the best experience possible.
NeighbourHub is a centre for help and support unlike any other, giving you a direct line to the team and an opportunity to share in the community and culture with your neighbours.